Terms of service

Terms and Conditions of Sale

Last updated: 18 September 2026

ID-7 is a trading brand owned by Astflick Holdings Ltd and operated under licence by Astflick Group Limited. Astflick Group Limited is the contractual seller and invoicing entity. Registered in England and Wales, company number 05950580. VAT registration number GB896845841. Registered office: Unit 7, Latham Road Business Park, Latham Road, Huntingdon, Cambridgeshire, PE29 6YE, United Kingdom. Email: hello@id-7.co.uk.

1. About these terms

These terms apply to purchases from ID-7 through our website, written quotation, pro-forma invoice or accepted purchase order. They distinguish between consumers and business customers. Nothing in these terms limits rights that cannot lawfully be excluded.

2. Products and intended use

ID-7 supplies RFID transponders, pre-loaded and sterile syringe products, readers, temperature-sensing products, trays and accessories for identification, research, veterinary and other professional applications. Images, dimensions, compatibility information and descriptions are illustrative and may be updated. You must check suitability, frequency, standard, reader compatibility, local registration requirements and intended use before ordering.

Unless expressly stated for a particular product, no product is represented as a medical device, diagnostic device or substitute for professional veterinary, clinical, research ethics or animal-welfare judgment. Implantation or other regulated use must be performed only by suitably trained and authorised persons in accordance with applicable law and accepted practice.

3. Orders and contract formation

An order is an offer to buy. A contract is formed only when we issue written acceptance or dispatch the goods. Automated acknowledgements merely confirm receipt. We may decline an order, correct an obvious pricing error or request additional information. Product availability and quoted lead times are estimates until acceptance.

4. Prices, VAT and payment

Prices are shown in pounds sterling and include or exclude VAT as stated at checkout or in the quotation. Delivery, customs duties and other charges are shown separately where applicable. Payment is due at checkout unless agreed credit terms appear on our quotation or invoice. Business customers must pay invoices by the due date. Where lawful, we may charge statutory interest and recovery costs on overdue commercial debts.

5. Delivery

Delivery dates are estimates unless expressly agreed as binding. Consumers will normally receive goods without undue delay and no later than 30 days after contract formation unless another period is agreed. Risk passes to a consumer when the goods are physically received by the consumer or their nominated person. For business customers, risk passes on delivery to the stated address or collection by the carrier; title remains with us until all sums due for the goods are paid.

6. Inspection and problems

Check deliveries promptly. Business customers should report visible transit damage or shortages within 48 hours where reasonably possible, with photographs and packaging retained. This notification request does not remove rights for latent defects or rights that cannot lawfully be limited. Consumers should contact us as soon as reasonably possible.

7. Consumer cancellation and returns

Consumers buying at a distance normally have 14 days after receiving the goods to cancel, followed by 14 days to return them. Detailed rights, exclusions and the model cancellation form are in our Returns, Refunds and Cancellations Policy. The cancellation right may not apply to goods made to specification, personalised goods, or sealed goods not suitable for return for health-protection or hygiene reasons once unsealed. Faulty or misdescribed goods remain covered by statutory rights.

8. Business cancellations and special orders

Business orders may be cancelled only with our written agreement. Special-order, configured, encoded, personalised, sterile or non-stock goods may be non-cancellable once processing begins. We may require payment of reasonable costs already incurred and, where agreed, a restocking charge disclosed before the return is authorised.

9. Warranty and remedies

Products must conform to contract. Any manufacturer or commercial warranty is additional to mandatory legal rights. Our Warranty and Faults Policy explains the reporting and assessment process. Do not continue using a product where doing so may cause damage, compromise sterility or create a safety risk.

10. Liability

We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot be excluded, or any other liability that law does not permit us to exclude.

For consumers, we are responsible for foreseeable loss caused by our breach, but not business loss. For business customers, to the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or data. Our aggregate liability arising from an affected order is limited to the amount paid for that order, except for liabilities that cannot lawfully be limited.

11. Intellectual property

ID-7 brand assets and site content are owned by Astflick Holdings Ltd or its licensors and used under licence. Purchase of goods does not transfer intellectual-property rights.

12. Events outside our control

We are not responsible for delay caused by events beyond our reasonable control, but will take reasonable steps to minimise the effect and contact you where material.

13. Governing law

These terms are governed by the laws of England and Wales. Consumers retain any mandatory protections and jurisdiction rights of their home country. Business customers submit to the exclusive jurisdiction of the courts of England and Wales.