Returns, Refunds and Cancellations Policy

Last updated: 18 September 2026

ID-7 is a trading brand owned by Astflick Holdings Ltd and operated under licence by Astflick Group Limited. Astflick Group Limited is the contractual seller and invoicing entity. Registered in England and Wales, company number 05950580. VAT registration number GB896845841. Registered office: Unit 7, Latham Road Business Park, Latham Road, Huntingdon, Cambridgeshire, PE29 6YE, United Kingdom. Email: hello@id-7.co.uk.

Consumer change-of-mind cancellations

If you are a consumer buying online, you may normally cancel within 14 days after the day you receive the goods. Tell us by a clear statement to hello@id-7.co.uk or use the model cancellation form. You then have 14 days to return the goods. Unless the goods are faulty or we agree otherwise, you are responsible for return postage and for ensuring suitable packaging.

We will refund payments received, including the least expensive standard delivery charge offered, within 14 days after we receive the goods back or you provide evidence of return, whichever is earlier. We may reduce the refund for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The change-of-mind right does not apply where a statutory exception applies, including goods made to your specification or clearly personalised, and sealed goods not suitable for return for health-protection or hygiene reasons once unsealed. Sterile syringe, injector or other sealed products should therefore remain unopened if you may wish to cancel. These exceptions do not affect rights where goods are faulty, unsafe, misdescribed or otherwise not in conformity with the contract.

Faulty, damaged or incorrect goods

Contact us promptly with your order number, description of the issue and photographs where useful. Consumers have legal rights under the Consumer Rights Act 2015, including remedies where goods are not of satisfactory quality, fit for purpose or as described. We will provide an appropriate repair, replacement, price reduction or refund as required by law.

Business returns

Business returns require prior written authorisation and an RMA or return reference. Non-faulty stock items may be accepted at our discretion if unused, complete and resaleable. Special-order, configured, encoded, personalised, opened sterile or hygiene-sensitive goods are ordinarily non-returnable unless faulty. Any agreed restocking charge will be notified before authorisation.

Return address

Do not return goods without contacting us first. Authorised returns should be sent to: ID-7 Returns, Unit 7, Latham Road Business Park, Latham Road, Huntingdon, Cambridgeshire, PE29 6YE, United Kingdom. Obtain proof of posting. We cannot accept liability for goods lost in return transit where you selected the carrier.